Refund Policy

Last Updated: 25 August 2026

At Ayuras, we are committed to providing quality Ayurvedic, herbal and cosmetic products and ensuring a satisfactory shopping experience.

Please read the following Refund Policy carefully before placing an order on ayuras.com.

1. 2-Day Refund / Return Period

Ayuras accepts eligible refund or return requests within 2 days from the date of delivery of the order.

To request a refund or return, the customer must contact us within 2 days of receiving the product.

Requests received after the 2-day period may not be accepted.

2. Products Eligible for Refund

A product may be eligible for a refund or replacement if:

1. The wrong product was delivered.
2. The product arrived damaged.
3. The product is defective.
4. The product is missing from the order.
5. The product received is substantially different from the product ordered.

The product should generally be unused, unopened and in its original packaging, except where the issue is related to damage or a product defect.

3. Products Not Eligible for Refund

For hygiene, safety and product-quality reasons, opened or used Ayurvedic, herbal, cosmetic and personal-care products may not be eligible for return or refund.

Refunds may also not be provided for:

1. Change of mind after purchase.
2. Incorrect product selection by the customer.
3. Products that have been opened or used, where there is no defect or damage.
4. Products damaged due to improper storage or handling after delivery.
5. Products returned after the 2-day period.
6. Products purchased during a sale or promotional offer, where the offer specifically states that the product is non-returnable.

4. How to Request a Refund

To request a refund, please contact Ayuras customer support within 2 days of delivery.

Please provide:

1. Order number
2. Customer name
3. Registered mobile number or email address
4. Product name
5. Reason for the refund request
6. Clear photographs of the product and packaging, where applicable
7. Video of opening the package, if available, for damaged or incorrect deliveries

Our team may request additional information where necessary to assess the request.

5. Refund Approval

Once we receive your request, Ayuras will review the information and determine whether the product qualifies for a refund or replacement.

Approval of a refund is subject to verification of the reported issue and compliance with this Refund Policy.

If the request is approved, we will communicate the refund process to you.

6. Refund Method

Approved refunds will generally be processed through the original payment method used for the purchase, where technically possible.

The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

Ayuras does not control the processing time of third-party banks or payment providers.

7. Return Shipping

If the product was delivered incorrectly, arrived damaged, or is confirmed to be defective, Ayuras may arrange or reimburse eligible return shipping, subject to verification.

For other return requests, return shipping may be the responsibility of the customer where permitted by applicable law and our policies.

Customers should not ship products back without first contacting Ayuras and receiving return instructions.

8. Damaged Products

If your order arrives damaged, please contact us within 2 days of delivery.

We recommend taking photographs or a video of:

1. The outer shipping package.
2. Shipping label.
3. Product packaging.
4. Damaged product.

This information may be required to process a claim with our delivery partner and evaluate your refund or replacement request.

9. Incorrect Product

If you receive a product different from the one ordered, contact us within 2 days of delivery.

After verification, Ayuras may arrange a replacement or provide an eligible refund.

10. Refunds for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted by Ayuras, any eligible refund will generally be processed through the original payment method.

Once an order has been dispatched, cancellation may not be possible. Please refer to our Cancellation Policy for further details.

11. Promotional & Discounted Orders

Products purchased using promotional offers, discounts or special campaigns may be subject to additional terms.

Where a specific promotion states that an item is non-returnable or non-refundable, those promotional terms will apply, subject to applicable law.

12. Refund Not Received

If your refund has been approved but you have not received the amount within the expected processing period, please first check with your bank or payment provider.

If the issue continues, contact Ayuras customer support with your order and refund details.

13. Contact Us

For refund and return requests, please contact:

Ayuras Enterprise

Website: ayuras.com

Email: info@ayuras.com

Phone: +91-7802881848

Business Address: Jamnagar - Gujarat , 361006

Important

The 2-day period starts from the date the order is marked as delivered.

This Refund Policy should be read together with our Terms & Conditions, Return Policy, Cancellation Policy and Shipping Policy.

Ayuras reserves the right to update this policy from time to time. Any updated version will be published on this page.

Ayuras Enterprise

Ayurvedic • Herbal • Natural Personal Care