Cancellation Policy

Last Updated: 25 August 2026

At Ayuras, we aim to process and dispatch orders as quickly as possible. Please read this Cancellation Policy carefully before placing an order on ayuras.com.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact Ayuras customer support as soon as possible after placing the order.

Cancellation requests are subject to the status of the order at the time the request is received.

2. Cancellation After Dispatch

Once an order has been dispatched or handed over to the shipping/courier partner, it may not be possible to cancel the order.

In such cases, customers should receive the order and, if there is an eligible issue, contact us according to our Return Policy and Refund Policy.

3. How to Request Cancellation

To request cancellation, please contact us with:

1. Order number
2. Customer name
3. Registered mobile number
4. Email address, if applicable
5. Reason for cancellation

Cancellation requests may be submitted through the customer-support contact details provided on our website.

4. Cancellation of Prepaid Orders

If you have already paid for an order and the cancellation request is approved before dispatch, the eligible amount will be refunded through the original payment method, where technically possible.

The time required for the refund to appear in your bank account may depend on the payment gateway or financial institution.

5. Cancellation of Cash-on-Delivery Orders

For Cash-on-Delivery orders, cancellation requests made before dispatch may be accepted without payment being collected, subject to order-processing status.

Once the order has been dispatched, cancellation may no longer be possible.

6. Cancellation by Ayuras

Ayuras reserves the right to cancel an order in circumstances including, but not limited to:

1. Product being unavailable.
2. Incorrect product pricing or information.
3. Technical or website errors.
4. Suspected fraudulent or unauthorized transactions.
5. Incomplete or incorrect customer information.
6. Delivery restrictions.
7. Circumstances beyond our reasonable control.

If Ayuras cancels a prepaid order, an eligible refund will generally be processed through the original payment method.

7. Failed or Incorrect Orders

If an order cannot be fulfilled because of an incorrect or incomplete delivery address, unavailable delivery service, repeated delivery failure or other circumstances attributable to the customer, Ayuras may cancel the order.

For prepaid orders, any refund will be subject to the applicable circumstances and our Refund Policy.

8. Cancellation After Delivery

An order cannot be treated as a cancellation after it has been delivered.

If you have received the product and want to return it because it is damaged, defective, incorrect or otherwise eligible for return, please refer to our Return Policy.

9. Promotional Orders

Orders placed using promotional discounts, coupons or special offers may be subject to additional cancellation terms.

Any specific terms displayed with the applicable offer will apply.

10. Contact Us

For cancellation requests, please contact:

Ayuras Enterprise

Website: ayuras.com

Email: info@ayuras.com

Phone/WhatsApp: +91-7802881848

Business Address: Jamnagar , Gujarat - 361006

Important

For the best chance of cancellation, contact us immediately after placing your order and before it is dispatched.

Cancellation, refund and return rights remain subject to applicable Indian laws and regulations.

This Cancellation Policy should be read together with our Terms & Conditions, Refund Policy, Return Policy and Shipping Policy.

Ayuras reserves the right to update this policy from time to time. The latest version will be published on this page.

Ayuras Enterprise

Ayurvedic • Herbal • Natural Personal Care